That's the bad part, It hink. That they don't realize that the message insults their customers, and that the customers don't pay attention to what's actually being said.

It's like this one country song where the narrator is talking about how, now that his ex is marrying someone else, he realized why she wasn't happy with him. We're supposed to see it as her not communicating her problems and his deciding to try to do better, but it actually casts all blame on her, with his saying that he wouldn't have made her miserable anymore if he'd known, and it's her fault for never crying in front of him, and now he can see "all the signs."